Legal notice
This website is operated by BorderlessGo / Borderless Store.
By using this website, browsing our products, placing an order, or contacting us through this website, you agree to the information set out in this Legal Notice, along with our Refund Policy, Shipping Policy, Warranty Policy, Privacy Policy, and any other policies published on this website.
Business Information
BorderlessGo / Borderless Store operates as an online retail and service business.
Business name: Borderless Store
Trading entity: Borderless Store
NZBN: 9429052993541
Contact email: support@borderlessgo.com
Business location: Auckland, New Zealand
We are “in trade” for the purposes of New Zealand consumer law.
Website Information
We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, product descriptions, prices, availability, shipping information, images, and other website content may occasionally contain errors or omissions.
We may update, correct, change, or remove website content at any time without prior notice. If an error affects an order you have placed, we will contact you as soon as reasonably practicable.
Products and Services
Products shown on this website are subject to availability. Product images are for illustration purposes only, and actual products may vary slightly in color, packaging, finish, or appearance due to photography, screen settings, supplier updates, or product variations.
Where we provide international shopping, parcel forwarding, sourcing, consolidation, or related services, such services may be subject to courier rules, customs requirements, import restrictions, export restrictions, airline rules, and the laws of the destination country.
Customers are responsible for ensuring that items they purchase or request to be shipped are permitted for import into the destination country, unless we have expressly agreed otherwise in writing.
Pricing
All prices are shown in NZD unless stated otherwise. We reserve the right to update pricing at any time. Shipping charges, customs duties, import taxes, or other charges may apply depending on the product, destination, and delivery method.
For Australian customers, any applicable duties, taxes, customs charges, or import costs are the responsibility of the customer unless otherwise stated at checkout.
Consumer Law
Nothing in this Legal Notice, or in any of our website policies, limits or excludes your rights under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 and, for Australian customers where applicable, the Australian Consumer Law.
Where required by law, we will provide the appropriate remedy, which may include a repair, replacement, refund, or compensation.
Warranties
Any express warranty offered by us, including any 12-month back-to-base warranty on selected kitchen appliances, is in addition to your rights under applicable consumer law.
Apparel items do not include a separate express or manufacturer’s warranty unless stated on the product page. However, your consumer law rights still apply where an item is faulty, not of acceptable quality, not as described, or not fit for purpose.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss arising from your use of this website, your reliance on website content, or delays or issues outside our reasonable control.
This does not limit or exclude any liability that cannot legally be limited or excluded, including your rights under applicable consumer law.
Third-Party Links
This website may contain links to third-party websites, payment providers, courier websites, social media platforms, or other external services. These third-party websites and services are not controlled by us, and we are not responsible for their content, policies, availability, or actions.
Intellectual Property
Unless otherwise stated, the content on this website, including text, branding, graphics, layout, images, icons, and other materials, is owned by or licensed to Borderless Store.
You must not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our prior written permission.
Changes to This Legal Notice
We may update this Legal Notice from time to time. The updated version will be published on this website and will apply from the date it is posted.
Contact Us
If you have any questions about this Legal Notice, please contact us at:
support@borderlessgo.com