Shipping Policy

This Shipping Policy applies to orders placed through BorderlessGo / Borderless Store.

Shipping Locations

We currently ship within New Zealand and to selected locations in Australia. Some bulky or fragile items, including certain kitchen appliances, may not be available for delivery to all locations. If we are unable to ship an item to your address, we will contact you before dispatch.

Order Processing Time

Orders are usually processed within 1business day after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotional events, supplier delays, or courier disruptions, processing times may be slightly longer.

Delivery Timeframes

Estimated delivery timeframes are:

New Zealand:
Standard delivery usually takes 2–5 business days after dispatch.

Australia:
Standard delivery usually takes 3–12 business days after dispatch, depending on the delivery location and customs or courier processing times.

These timeframes are estimates only and are not guaranteed. We will do our best to dispatch orders promptly, but delivery delays may occur due to courier delays, weather, public holidays, customs checks, or other circumstances outside our control.

Shipping Charges

Shipping charges are calculated and shown at checkout before you complete your order. Shipping costs may vary depending on the item, delivery location, parcel size, and weight.

For bulky items, heavy appliances, rural addresses, or special delivery requirements, additional shipping charges may apply. We will contact you before dispatch if any additional charges are required.

Local Pickup or Local Delivery

Where available, local pickup or local delivery options may be offered at checkout. Pickup or delivery arrangements must be confirmed with us before collection or delivery.

Tracking

Once your order has been dispatched, we will provide tracking details where available. Please allow some time for the courier tracking information to update after dispatch.

Delivery Address

Please ensure your delivery address and contact details are correct when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempt, or non-collection, we may charge additional shipping costs to resend the order.

Split Shipments

If your order contains multiple items, we may ship them separately depending on product availability, size, weight, or warehouse location. If your order is split into multiple shipments, we will let you know where practical.

Damaged, Missing, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, is missing, or is not what you ordered, please contact us within 2 business days of delivery with your order number and clear photos or videos of the issue.

We will assess the issue and provide a suitable solution in line with our Refund Policy and applicable consumer law.

Lost or Delayed Parcels

If your parcel appears to be significantly delayed or lost in transit, please contact us and we will work with the courier to investigate. Where required by law, we will provide an appropriate remedy.

Australian Orders, Customs, and Import Charges

For orders shipped to Australia, delivery may be subject to customs checks or border processing. Any applicable duties, taxes, customs charges, or import costs are the responsibility of the customer unless otherwise stated at checkout.

Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 and, for Australian customers where applicable, the Australian Consumer Law.