Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@borderlessgo.com. Please note that returns will need to be sent to the following address: 2/10 Longford Street Mt Wellington Auckland

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@borderlessgo.com.

Nothing in this Refund Policy limits or excludes your rights under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 and, for Australian customers where applicable, the Australian Consumer Law; where required by law, we will provide the appropriate remedy, which may include a repair, replacement, refund, or compensation.

Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Kitchen Appliances – 12 Month Back-to-Base Warranty
Kitchen appliances sold by Borderless Store include a 12-month back-to-base warranty from the date of delivery. This warranty covers manufacturing faults under normal household use. If a valid warranty claim is accepted, we may repair or replace the product, or provide another remedy required by applicable consumer law.

To make a claim, please contact us with your order number, a description of the issue, and photos or videos where possible. We may ask you to return the product to us or to an approved service location for assessment at your expense. Where a fault is confirmed, or where required by law, we will cover or reimburse reasonable return shipping costs.

This warranty does not cover damage caused by misuse, incorrect installation or operation, commercial use, accidental damage, normal wear and tear, unauthorised repairs, or use contrary to the product instructions.

Apparel
Apparel items do not include a separate express or manufacturer’s warranty unless stated on the product page. However, your rights under applicable consumer law still apply, including where an item is faulty, not of acceptable quality, not as described, or not fit for purpose.